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HotCandlestick.com / Privacy Policy

We have created this privacy policy in order to demonstrate our firm commitment to your privacy while visiting our web site. The following discloses our information gathering and dissemination practices. It is updated whenever our privacy policy is modified. We never see or store credit card information. And, we absolutely will never sell your personal information to anyone. You can trust that your personal information is secure. Paypal is our payment provider. You can cancel your membership at any time.

If you have any questions regarding this policy or you think we are not abiding by our posted privacy policy, please Contact using our support form and we will look into it for you.

Information This Site Collects:

HotCandlestick.com, LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. HotCandlestick.com, LLC collects information from our users at several different points on our website as described below.

1) Information you explicitly provide:

In order to use some parts of this website, a user must first provide some contact information (such as name and email address). This information is not sold, rented, or given out by HotCandlestick.com, LLC to anyone.

A) We offer a member subscription service to those who voluntarily provide:

- your (or your company) name
- your (or your company) email
- user id
- credit card information supplied to our payment provider (not HotCandlestick.com, LLC) for a paid subscription

B) We offer a support form to those who voluntarily provide:

- email address

C) We offer a double opt-in mailing list form to those who voluntarily provide:

- email address

D) Occasionally we may offer contests to those who voluntarily provide:

- name
- email address
- mailing address
- demographic info

E) We offer Paid and Free advertising to those who provide:

- your (or your company) name
- your (or your company) email
- credit card information supplied to our payment provider (not HotCandlestick.com, LLC) for a paid subscription

2) Information we automatically collect:

We record IP addresses, browser types, browser versions, paged visited and site addresses that referred you to our site - all in individual and aggregate form. We may also send cookies to your computer.

Use Of The Information This Site Collects:


1) Personal information you provide:

A) If you participate in our paid member subscription service then we will use the following information,

- name
- user id
- email address

in individual form to allow us to maintain your account.

B) If you request help using our support form, we will use the following information,

- name
- email address
- account id
- description of problem

to troubleshoot the problem you are requesting help on and to reply to your request of help by email.

C) If you participate in our double opt-in mailing list we will use the following information,

- email address

in individual and in aggregate form to allow us to maintain our mailing list.

D) If you use HotCandlestick.com subscription or advertising services, our 3rd party out-sourced vendor solutions may use the following information,

- personal name
- company name
- email address
- web site address
- mailing address
- credit references
- HTML code
- financial info

to enable us to provide the requested services, consider offering credit terms and for billing purposes. If our out-sourced vendor solutions need to contact you regarding the requested service, for example if we have trouble processing your order, this information will be used to contact you.

E) If you participate in one of our contests, we will use the following information,

- name
- email address
- mailing address
- demographic info

in aggregate and individually to notify the winners and award prizes.

2) Automatically collected information:

- We use IP address information in the aggregate and individually for administrative & security purposes. For example, to help diagnose problems with our server. Or to prevent visitors from violating our voting rules.

- We use browser types and version information in the aggregate and individually to help us design & improve our site. For example, if we noticed many visitors using certain brand browsers, we would be able to redesign parts of our site so that web pages are displayed properly for those browsers.

- We use pages visited in the aggregate and individually to determine what pages are the most popular among our visitors. This information helps us provide recommendations as to what pages our visitors may find valuable.

- We use sites addresses that referred you to our site in aggregate and individually to learn what sites have linked to us. This helps us determine where the majority of our traffic is coming from (search engines, directories, guides, partners, reviews, etc. ...).

- We may use a feature of your browser to set a "cookie" on your computer. Usage of a cookie is in no way linked to any personally identifiable information while on our site. In most cases, once you close your browser, the cookie simply terminates.

This allows us to measure and report aggregate information to advertisers such as the number of people who see their ad (reach) and the number of times people see their ad (frequency). It also allows us to avoid delivering the same ad too many times. If for some reason you would rather not take advantage of the benefits made possible with cookies, most browsers allow you to reject cookies or to choose which cookies to accept.

This site, HotCandlestick.com currently utilizes cookies to allow users to store ticker symbols for quick reference.

Sharing Of The Information This Site Collects:
We may share demographic information in the aggregate with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use outside payment processing companies to bill customers for all purchased services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

If we partner with another party to provide specific services and a user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links to 3rd Party Sites:
HotCandlestick.com, LLC contains links to other web sites on the Internet. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. We allow third-party companies to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information.
Security of User Information:
HotCandlestick.com, LLC takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

If and when we or one of the payment processing companies we use asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While on a secure page, the lock icon on the bottom of web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’. To learn more about SSL, click here.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in the office.

Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security of your personal information at our website, please Contact using our support form .
Correct/Update/Delete Policy:
If your personally identifiable information changes (such as your geographic location), or if you no longer desire to use one of our services, we will endeavor to provide a way to correct, update or remove any of your personal data you provided to us.

If instructions for doing this are not provided in the area of the site for which you need to correct, update or delete your information, you may email your corrections, updates or notice that you wish to discontinue use of one of our services by using our support form and we will make the requested changes.
Opt-Out Policy:
Some our web site services ( email alerts, rankings, etc.) involve the sending of occasional emails from us to you for various reasons ( for example to provide the requested service, account maintenance, site news, mailing list, etc.).

If you do not wish to receive these emails you can immediately stop them by notifying us of your desire to no longer use one or more of our services.

Instructions for how to do this are usually provided on pages relevant to the web site service you wish to stop using.
If removal instructions are not in the area you wish to be removed from, simply Contact using our support form with the following information:

- your email address
- the service you wish to be removed from
- your account ID, if any

Upon receipt of the above information we will cancel your account and email you a confirmation that it has been canceled.
Children Policy:
As per our sites terms of service, minors are not permitted access to our site without the express permission and supervision of their parent or legal guardian.

We do not knowingly collect online contact information from minors under age 18 without prior verifiable parental consent or direct parental notification of the nature and intended use of this information, which shall include an opportunity for the parent to prevent use of the information and participation in the activity.

Where prior verifiable parental consent is not obtained, online contact information shall only be used to directly respond to the child's request and shall not be used to re-contact the child for other purposes.

We do not knowingly collect personally identifiable off-line contact information from minors under age 18 without prior verifiable parental consent.

We do not knowingly distribute to third parties any personally identifiable information collected from a minor under age 18 without prior verifiable parental consent.

We do not give the ability to minors under age 18 to publicly post or otherwise distribute personally identifiable contact information without prior verifiable parental consent, and will make best efforts to prohibit a child from posting any contact information.

We do not entice minors under age 18 by the prospect of a special game, prize or other activity, to divulge more information than is needed to participate in such activity.
Notification of Changes:

If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email if possible. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contact Information:

If you have any questions regarding this privacy policy, please direct them through our support form

Glossary of Terms:

Aggregate

When we state that we collect information in the aggregate, we mean for summary purposes only. For example, we collect referrer addresses "in the aggregate" to answer such questions as: "How many people from Yahoo visited our site last week?"

Cookies

Cookies are pieces of information that we store in your computer. Temporary cookies only last as long as your browser is running. Persistent cookies are stored on your hard disk (they take up very little space). We currently use cookies.

IP Address

When you are connected to the Internet, your computer has a unique Internet ID called an IP Address. Most people that connect through a dial-up service, such as America Online, get a different IP Address each time they login. Others might have a permanently assigned IP Address, called a static IP Address. It is difficult or impossible for a web site to collect personal information about you (i.e., your name, email address, etc.) from your IP Address alone.

Browser Types

Browser types refers to the brand of browser that you are using to access pages on our site. Some examples of popular browsers include Microsoft Internet Explorer, Netscape Navigator & Web TV. By tracking what browser types are accessing are site, we can make sure that our pages are displayed properly to our visitors.

Browser Version

Browser version is a number the browser developers assign to their software programs in order to keep track of different versions of their browsers. For example Microsoft Internet Explorer 6.0 or Netscape Navigator 4.7.




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