| Effective June 25, 2017 |
This privacy policy demonstrates a firm commitment to privacy while visiting HotCandlestick.com (referred to as 'the site'). The following discloses information gathering and dissemination practices. It is updated whenever the privacy policy is modified.
Credit/debit card or bank information is not (and has never been) stored on the site servers. The site never sells personal information to anyone. You can trust that your personal information is secure. PayPal and Stripe are the out-sourced payment providers. You can cancel your membership at any time. If you have any questions regarding this policy, please use the contact form.
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| Information this site collects |
HotCandlestick.com, LLC is the sole owner of
the information collected on this site. The information is not sold, shared or rented to others in ways different from what is disclosed in this statement. Information is collected
from users at different points on the site as described below.
1) Information you explicitly provide:
In order to use some parts of this website, a user must first provide
some contact information (such as name and email address). This
information is not sold, rented, or given out by HotCandlestick.com,
LLC to anyone.
A) Member subscription service for use when you
provide:
- your name (or company name)
- your email address
- your user id
- your user password that you create
- your credit card or other payment information supplied to the payment
processor, PayPal or Stripe (not HotCandlestick.com, LLC) for a paid subscription
B) Free portfolio tracker service for use when you
provide:
- your name (or company name)
- your email address
- your user id
- your user password that you create
C) Contact form for use when you
provide:
- your name
- your email address
D) Password retrieval/reset form for use when you
provide:
- your email address
E) HotCandlestick.com email newsletter via a double opt-in mailing list form when you
provide:
- email address
F) Advertising when you provide:
- your name (or company name)
- your email address
- your credit card or other payment information supplied to the payment
processor, PayPal or Stripe (not HotCandlestick.com, LLC)
2) Information automatically collected:
IP addresses, web browser types, browser versions, pages visited and site addresses that referred you to the site - all in individual and aggregate form. The site may also send cookies to your computer. The cookies are solely used to manage your navigation of the site menu and tabs by remembering your last menu and tab used. That allows the site to show you the same menu and tab when you browse to another page on the site.
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| Use of the information the site collects |
1) Personal information you provide:
A) If you are a member of the HotCandlestick.com subscription service or the free HotCandlestick.com portfolio tracker service then the site will use the
following information,
- name
- user id
- user password
- email address
in individual form to maintain your account.
B) If you request help using the contact form then the site will use the following information,
- name
- email address
- description of problem
- user id (if applicable)
- user password (if applicable)
to troubleshoot the problem you are requesting help on and to reply to your request of help by email.
C) If you participate in the HotCandlestick.com double opt-in email newsletter mailing list then the site will use the
following information,
- email address
in individual and in aggregate form to maintain the free newsletter mailing list.
D) If you use paid HotCandlestick.com subscription or advertising services then the HotCandlestick.com 3rd party out-sourced vendors (PayPal or Stripe) may use the following information,
- personal name
- company name
- email address
- web site address
- mailing address
- credit references
- HTML code
- financial info
to enable us to provide the requested services and for billing purposes. If the out-sourced vendor (PayPal or Stripe) needs to contact you regarding the requested service, for example if there is trouble processing your order, this information will be used to contact you.
2) Automatically collected information:
- IP address information is used
in the aggregate and individually for administrative
& security purposes. For example, to help diagnose server problems or to prevent visitors from violating terms of service.
- Browser types and version information is used in the aggregate and individually to help design & improve
the site.
- Pages visited in the aggregate and individually are used to determine what
pages are the most popular among visitors. This information
helps provide recommendations as to what pages visitors
may find valuable.
- Site addresses that referred you to the site are used in
aggregate and individually to learn what sites linked to HotCandlestick.com. This helps
determine where the majority of traffic originates.
- A feature of your web browser is used to set a "cookie"
on your computer. Usage of a cookie is in no way linked to any personally identifiable information. In most cases, once you close your browser, the cookie simply terminates. The cookies are solely used to manage your navigation of the site menu and tabs by remembering your last menu and tab used. That allows the site to show you the same menu and tab when you browse to another page on the site.
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| Sharing of information the site collects |
The site may share demographic information in the aggregate with partners and advertisers. This is not linked to any personal information that can identify any individual person.
The site uses outside payment processing companies (PayPal and Stripe) to bill customers for
all purchased services. For additional privacy information please read Paypal's privacy statement or Stripe's privacy statement.
If the site partners with another party to provide specific services and
a user signs up for these services, the site will share names, or other
contact information that is necessary for the third party to provide
these services. These parties are not allowed to use personally identifiable
information except for the purpose of providing these services.
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| Links to 3rd party sites |
HotCandlestick.com contains links to other web sites on the Internet. Please be aware that HotCandlestick.com, LLC is not responsible for
the privacy practices of such other sites. Users should
be aware when they leave the site to read the privacy statements
of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by
HotCandlestick.com. Third-party companies are allowed to collect certain anonymous information when you visit the site. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services. These companies typically use a cookie or a third party web beacon to collect this information.
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| Security of user information |
HotCandlestick.com, LLC takes every precaution to protect users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
If and when the site or payment processor (PayPal or Stripe) asks users to enter sensitive information (such as name, email address or credit card number), that information is encrypted and is protected with encryption software - SSL.
While on a secure page, the lock icon on the bottom of web browsers such as Chrome, Firefox and Microsoft Edge or Internet Explorer becomes locked.
To learn more about SSL from ssl.com, click here.
While the site uses SSL encryption to protect sensitive information online,
your user information is also protected off-line.
All users' information, not just the sensitive information
mentioned above is restricted in the office.
Finally, the servers that store personally identifiable information on are kept in a secure environment.
If you have any questions about the security of your personal information at the website, please use the contact form.
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| Correct/Update/Delete Policy |
If your personally identifiable information changes or if you no longer desire to use one of the services provided by the site then use the contact form as a way to correct, update or remove any of your personal data you provided to the site.
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| Opt-Out Policy |
Some of the site services involve the sending of occasional
emails from the site to you for various reasons (for example to provide
the requested service, account maintenance, site news, email newsletter, etc.)
If you do not wish to receive these emails you can immediately stop them by notifying the site of your desire to no longer use one or more services.
Instructions for how to do this are usually provided on pages relevant to the service you wish to stop using. If removal instructions are not in the area you wish to be removed from, simply use the contact form with the following information:
- your name
- your email address
- the service you wish to be removed from
- specific instructions
- your user ID, if any
Upon receipt of the above information the site will take appropriate action based on your specific instructions or cancel your account. You may also receive an email confirmation if it has been canceled.
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| Children policy |
As per the sites disclaimer and terms of service agreement, minors are not permitted access to the site without the express permission and supervision of their parent or legal guardian.
The site does not knowingly collect online contact information from minors under
age 18 without prior verifiable parental consent or direct parental
notification of the nature and intended use of this information,
which shall include an opportunity for the parent to prevent use
of the information and participation in the activity.
Where prior verifiable parental consent is not obtained, online contact information
shall only be used to directly respond to the child's request
and shall not be used to re-contact the child for other purposes.
The site does not knowingly collect personally identifiable off-line contact information
from minors under age 18 without prior verifiable parental consent.
The site does not knowingly distribute to third parties any personally identifiable
information collected from a minor under age 18 without prior verifiable
parental consent.
The site does not give the ability to minors under age 18 to publicly post
or otherwise distribute personally identifiable contact information
without prior verifiable parental consent, and will make best
efforts to prohibit a child from posting any contact information.
The site does not entice minors under age 18 by the prospect of a special
game, prize or other activity, to divulge more information than
is needed to participate in such activity.
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| Notification of changes |
If there are changes to the privacy policy then the 'Effective' date is updated at the top of this privacy policy page.
If at any point personally identifiable information might be used in a manner different from that stated at the time it was collected then users will be notified by way of an email if possible. Users will have a choice as to whether or not to allow the site to use their information in this different manner. The site will use information in accordance with the privacy policy under which the information was collected.
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| Contact information |
If you have any questions regarding this privacy policy then please submit them via the contact form
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| Glossary of terms |
Aggregate
Information collected in the aggregate means for summary purposes only. For example, referrer
addresses are collected "in the aggregate" to answer such questions
as: "How many people from Google visited the site last week?"
Cookies
Cookies are pieces of information that are stored in your computer.
Temporary (session) cookies only last as long as your browser is running. Persistent
cookies are stored on your hard drive (they take up very little space).
The site currently uses session cookies.
IP Address
When you are connected to the Internet, your computer has a
unique Internet ID called an IP Address. Some people get a different
IP Address each time they connect to the Internet. Others might have a permanently
assigned IP Address called a static IP Address. It is difficult
or impossible for a web site to collect personal information
about you (i.e., your name, email address, etc.) from your IP
Address alone.
Browser Types
Browser types refers to the brand of browser that you are using
to access pages on the site. Some examples of popular browsers
include Microsoft Edge, Microsoft Internet Explorer, Netscape Navigator &
Google Chrome. By tracking what browser types are accessing the site,
developers can make sure that pages are displayed properly to visitors.
Browser Version
Browser version is a number the browser developers assign to their
software programs in order to keep track of different versions of
their browsers. For example Microsoft Internet Explorer 11.
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